What information do we collect?
Like many organizations, we monitor the use of our websites by collecting “non-personal information,” which is information that, by itself, cannot be used to identify or contact you, such as demographic information (like your zip code) or technical information (like the type of browser you are using).
Orchard may collect non-personal information through cookies and other similar methods. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser, so that the website remembers how to interact with you and provides a personalized experience. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. Visit your browser or device’s help section to determine whether these settings are available. Please note that we may not recognize or respond to browser or device signals around tracking, and some browser or device settings may interfere with your use of features on our websites.
In some cases, third-party companies known as service providers are authorized to place cookies and similar technologies on our websites with our permission. These may be used to help us deliver our own content and advertising, and to compile anonymous site metrics and analytics. Third-party cookies and similar technologies are covered by the third parties’ privacy policies.
We collect various types of “personal information,” depending on how you use our websites, such as:
- When you make a donation on our website, we collect your name, mailing address, email address, phone number, and bank account or credit card information to provide you updates, process transactions, and, as permitted by law, send periodic emails about services or events we think may be of interest to you. We also retain a record of the donations you make on our website.
- When you fill out a form or submit a message or inquiry on our website, we collect your name and email address to respond to your request or support needs.
- When you register to receive emails from us, we collect your name and email address, and in some cases, zip code, country of residence, and birthdate to improve customer service, more effectively respond to your customer service requests and support needs, and, as permitted by law, send periodic emails about services or events we think may be of interest to you.
What do we use your information for?
We use the non-personal information we collect to improve the usability, performance, and effectiveness of our website.
If you choose to give us personal information through our websites, we may use your information in a number of ways, including the following:
- To process your donations
- To respond to your messages and inquiries.
- To enhance your online experience.
- To send you promotional emails and other updates. For example, we send out emails to our email subscribers about resources or events that we think may be of interest to them. Each time we send you an email of this nature, we provide you with the opportunity to opt out of receiving future emails. Instructions for unsubscribing can be found at the bottom of each email.
How do we protect your information?
We strive to maintain the security of information collected on our websites, and we utilize a variety of security measures to do so. Of course, there is always some risk in transmitting information electronically. As we deem appropriate, we use security measures consistent with industry standards. However, we cannot guarantee or warrant the security of any information you transmit to us, and you understand that any information you transmit to us is done at your own risk.
Any credit card or bank account information you provide through our website will not be stored on our servers and is instead passed directly to our payment processor.
Do we disclose any information to outside parties?
Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you choose to use our websites, then your information may become subject to the laws of the jurisdictions in which our third-party providers or their facilities are located.
We may provide non-personal information to our affiliates and other third parties for marketing, advertising, and other uses. We may also disclose your personal information and other related information in response to subpoenas, court orders, or other lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also collect and share personal information as required by law and government regulatory requirements.
Do Not Track
Access and corrections
You may contact us at any time to (1) see what personal information we have about you, if any; (2) change or correct any personal information we have about you; (3) have us delete any personal information we have about you; or (4) express any complaints or concerns you have about our use of your personal information. We will take all reasonable steps to make the requested changes. However, it is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable forms. We may retain data for a period in our backup or temporary systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.
Information Received from Non-U.S. Residents
If you are located outside the United States, please note that you may be transferring your personal information to a country that does not have the same data protection laws as your home country. For personal information received from the European Union, European Economic Area, or Switzerland, Orchard is committed to handling your personal information in accordance with this Policy and the EU-U.S. Privacy Shield (or the Swiss-U.S. Privacy Shield, as the case may be), as administered by the U.S. Department of Commerce. If there is any conflict between the terms of this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, please visit: https://www.privacyshield.gov/list.
Orchard’s accountability for personal information that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Orchard remains responsible and liable under the Privacy Shield Principles if third parties engaged by Orchard process the personal information in a manner inconsistent with the Principles, unless Orchard proves that it is not responsible for the event giving rise to the damage.
We encourage you to contact us should you have a Privacy Shield-related (or general privacy-related) complaint.
Questions and Contact Information
We welcome your feedback and questions about this Policy. If for any reason you wish to contact us, please send us an email.
Any complaints will be resolved internally in accordance with our complaints procedures. If you live in the European Union, European Economic Area, or Switzerland and efforts to resolve the matter internally are unsatisfactory, the complaint may be submitted to the American Arbitration Association (http://www.adr.org), which has been selected as the independent recourse mechanism to resolve complaints and disputes relating to treatment of data originating in the European Union, European Economic Area, or Switzerland under this Policy. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Changes to this Policy